Shipping Policy
Delivery Information
- Delivery Times & Fees: Specific details are available on each product page under “Shipping Policy”. Times and fees vary based on the product and delivery location, set by our third-party sellers.
- Dispatch: We aim to dispatch orders as quickly as possible; however, times can vary due to stock availability.
- Split Orders: Orders may arrive in separate shipments without additional delivery charges.
- Signature Requirements: Some orders may require a signature upon delivery. If not available, you may need to make additional arrangements.
Address Accuracy
Ensure your delivery address is accurate to avoid delays. If your order has specific delivery requirements, inform us when ordering to prevent additional fees.
Returns Policy
General Returns
If you're not entirely satisfied with your purchase, we're here to help. You can return products within 30 days of receipt, provided they are in their original, unused condition, including packaging, with proof of purchase.Restricted Goods Returns
Some items, like knives and alcohol, have stricter return policies due to legal restrictions. Please check the product-specific policies before purchase.Processing Returns
Returns are processed within 14 days of receipt, after a thorough inspection of the returned items. Refunds or exchanges are issued based on our policy terms.Additional Returns Policy Terms
- Returns must comply with our policy, ensuring items are in their original state with all packaging.
- Refunds are processed in the original form of payment. Please allow time for processing.
- Exchanges are subject to item availability. We strive to facilitate exchanges swiftly, subject to stock levels.
- You'll be responsible for the cost of returning goods, including the cost of return shipping, and any risk of goods being damaged or lost in transit. If the item is not received by us, you won't be eligible for a credit or exchange. We recommend you use a tracked service to return your item.
Contact Us
For any queries regarding shipping or returns, please contact us at shop@culinarywonderland.com.